• Account History (orders, returns, claims)
    Operational
  • Catalog (search, lead time, ordering)
    Operational
  • Mobile App
    Operational
  • Email Systems
    Operational
  • Phone Systems
    Operational
  • SMS/Texting Systems
    Operational
Operations
  • Fulfillment (carriers, warehouses)
    Performance issues
  • Logistics (shipping and receiving)
    Operational
  • Manufacturing
    Operational